Frequently Asked Questions

We happily accept payments via credit or debit cards with a Visa, Master Card, Discover, or American Express logo.

We get it, sometimes things come up and you need to cancel or reschedule. We make the process as clear and clean as possible.

Within 24 hours of the scheduled cleaning – There is a full charge, non-refundable.

24 – 48 hours of the scheduled cleaning – You will be eligible for a credit to your account. The credit can be used when scheduling your next cleaning.

Before the 48-hour window – You will be eligible for a full refund.

Yes, we do offer discounts.

Weekly Recurring Cleanings – 30% discount
Biweekly Recurring Cleanings – 20% discount
Monthly Recurring Cleaning – 10% discount

Cleaning will be charged the morning of your scheduled clean. You will see a hold on the credit card or debit card that was supplied at the time of booking.

Usually, we send teams out based on schedules and confirmed bookings. However, if you prefer the same team to clean your home for your recurring cleaning, we will make every attempt to schedule that team.

When booking services, we may provide a 2-hour arrival window. This allows the cleaning team time in case there’s traffic and/or unexpected events at the previous clean. We appreciate your understanding.

Contact us via phone, chat, or email.

• Phone:  240-301-5500
• Chat: Use the chatbot on the bottom-right side of your screen
• Email: hello@scrubbiesclean.com

Yelp vouchers cannot be combined with any other promotion.

Yes, all Scrubbies cleaners take part in our in-house training program.

Yes, all Scrubbies cleaners have passed background checks at the time of hire.

Please check out our Residential Cleaning page for a breakdown of the different service packages.

The Scrubbies Signature/Standard Clean is our recurring maintenance cleaning service designed to keep your home consistently clean, fresh, and comfortable. Most customers choose this service on a weekly, bi-weekly, or monthly basis after their home’s initial deep cleaning has been completed.

During a Signature Clean, our Professional House Cleaners focus on maintaining cleanliness throughout your home by performing tasks such as:

• Cleaning bathrooms
• Cleaning the kitchen – wiping countertop surfaces, exterior of appliances, adding dishes to dishwasher, etc.
• Mopping / vacuuming floors
• Tidying up your home

These tasks are commonly referred to as maintenance tasks.  By investing in recurring services, you will help keep your home free from dust, dirt, and other build-up which normally occurs over time.

The Scrubbies Deep Clean is a more detailed and intensive cleaning designed to remove accumulated dirt, dust, soap scum, and grime from areas that are not typically addressed during routine maintenance cleanings. Deep cleans are commonly recommended for first-time customers, homes that have not been professionally cleaned recently, or as a periodic refresh every 6 to 12 months.

The Scrubbies Deep Clean Service will remove the deep dirt and grime build-up in your home.  It includes additional cleaning tasks across several areas of your home that are not included with the Signature/Standard Clean service.  With the Scrubbies Deep Clean Service, our Professional House Cleaner will do some of the following tasks:

• Deep and complete dusting of baseboards and doors in all applicable rooms
• Cleaning the interior of windows
• Cleaning patio doors and windows frames
• Remove soap scum from showerheads, shower doors, bathroom tiles, etc.
• Change bed linen

Because a Deep Clean requires significantly more time, effort, and attention to detail, it is priced higher than a Signature Clean. Once your home has been brought up to a high standard with a Deep Clean, recurring Signature Clean services help maintain that level of cleanliness year-round.

Yes, in many cases you can start with a recurring Signature Clean without an initial Deep Clean.

However, the condition of your home plays an important role in determining which service is the best fit. If your home has been professionally cleaned recently and is already being maintained at a good level of cleanliness, a Signature Clean may be all that’s needed.

If your home has significant buildup of dust, dirt, soap scum, grease, pet hair, or other accumulated grime, we may recommend starting with a Deep Clean. A Deep Clean allows our team to restore your home to a high standard of cleanliness before transitioning to recurring maintenance visits.

Our goal is to provide the service that best meets your home’s needs. If you’re unsure which service is right for you, we’ll be happy to discuss your home’s condition and recommend the most appropriate option.

There are different variables (size of the home, level of clean requested, etc.) that determine the true length of time it will take to clean your home. During the estimate process, we will provide you with an estimated time frame.

The number of cleaners assigned to your home depends on its size, condition, and the type of cleaning service requested.

For most apartments and smaller homes, we typically send one Professional House Cleaner. For larger homes, Deep Cleans, Move In/Move Out Cleans, or homes requiring additional time and attention, we may send two or more cleaners.

Our scheduling team determines the appropriate team size to ensure your home is cleaned efficiently while maintaining our high quality standards. Regardless of how many cleaners are assigned, you can expect the same thorough and professional service from the Scrubbies team.

Yes, we will bring all of our supplies.

You are not required to be home while performing the clean. However, we would love for you to be there for the initial service, though it is not required.

If you live in an apartment that has a concierge service, we ask that you leave a key with them or make arrangements in advance to let our cleaners into your home.

Otherwise, we ask that you make arrangements with us in advance so that we can get access to your home.

We love your furry friends. However, for the safety of your pets and our cleaners, we ask that you place your pet in a separate room or in a crate while cleaners are performing their clean of your home.

We are extremely mindful of privacy. In case you have an area of your home that you do not want us to enter, please let us know. We will ensure that our cleaners do not enter that area per your request.

The Spot Scrub Walls add-on is designed to address minor scuff marks, fingerprints, and other surface spots on painted walls throughout your home.

Your Scrubbies Cleaning Team will carefully clean wall spots and markings that are 3 inches or smaller in length or diameter, with service covering up to 25 spots throughout the home.

While we use appropriate cleaning methods and products, some wall marks may be permanent or may not be removable without affecting the paint finish. In these situations, our team will notify you and will not perform cleaning that could cause discoloration, paint damage, or other unwanted results.

Please note that this service is intended for the removal of minor surface marks and does not include full wall washing, paint touch-ups, stain remediation, or repair of damaged surfaces.

No, we do not use bleach products. We understand that customers may be accustomed to the use of bleach products, especially in the bathroom. However, for the safety of the staff and to minimize risk of damaging areas of your home, we do not use bleach products.

Quick Wipe (Express Clean)

Designed for routine touch-up cleaning and appearance maintenance.

Includes:

• Wipe and sanitize toilet seat
• Wipe and sanitize toilet lid
• Wipe and sanitize toilet handle
• Quick wipe of exterior surfaces
• Clean inside bowl
• Spot wipe visible splashes around toilet base

Does not include detailed scrubbing around hinges, toilet base, or hard-to-reach areas.

Standard Clean (Signature Clean)

Designed to maintain a consistently clean and sanitary bathroom.

Includes everything in Quick Wipe, plus:

• Thorough cleaning and sanitizing of entire exterior
• Clean around toilet base
• Clean hinges and seat attachment areas
• Remove light buildup and residue
• Wipe surrounding wall area if visibly soiled

Detailed Clean (Deep Clean / Move In-Out Clean)

Designed to remove accumulated grime and buildup from areas often overlooked during routine cleaning.

Includes everything in Standard Clean, plus:

• Detailed scrubbing of entire toilet exterior
• Clean behind the toilet where accessible
• Detailed cleaning around bolts, hinges, and crevices
• Remove heavy buildup, hard water residue, and grime where possible
• Detailed cleaning of toilet base and surrounding floor area
• Extra attention to overlooked and hard-to-reach areas

Please note that permanent staining, rust, hard water deposits, caulking discoloration, and damaged surfaces may not be fully removable.

Basic

• Wipe sink basin
• Remove visible toothpaste, soap residue, and debris
• Wipe faucet and handles
• Polish for a clean appearance

Standard

Everything in Basic, plus:

• Thoroughly clean and sanitize sink basin
• Remove moderate soap scum and water spots
• Clean around faucet base and handles
• Wipe backsplash area behind sink
• Polish faucet and fixtures

Detailed

Everything in Standard, plus:

• Detail clean around faucet base, handles, and crevices
• Remove built-up soap scum, mineral deposits, and hard water stains (where possible)
• Clean sink overflow opening and drain area
• Hand-clean edges, seams, and corners around sink
• Restore shine to fixtures and surrounding surfaces

Yes, Scrubbies is fully insured and bonded.

Tipping your cleaning team is never expected or required, but it is always appreciated.

Many customers choose to tip when they are especially pleased with the service, while others prefer to show their appreciation through a positive review, referral, or by continuing recurring service. Any gesture of appreciation is meaningful to our team.

If you decide to leave a tip, you may give it directly to your cleaning team or contact our office for available tipping options.

Most importantly, whether you choose to tip or not, our commitment to providing exceptional service remains the same.

At Scrubbies, we stand behind the quality of our work and want you to be completely satisfied with your cleaning service.

If you are not satisfied with any area that was included in your cleaning service, please contact us within 24 hours of your appointment. We will review your concerns and, if appropriate, send a member of our team back to address the missed or unsatisfactory areas at no additional charge.

To help us resolve the issue quickly, we may ask for photos and a description of the areas of concern.

Please note that our satisfaction guarantee applies only to areas and tasks included in the original scope of service. It does not cover new cleaning requests, conditions that could not be safely cleaned, normal wear and tear, permanent stains, damage, or issues resulting from circumstances outside of our control.

Our goal is simple: if we missed something that was included in your cleaning, we’ll make it right.

We understand that your personal belongings are very important to you. If you believe that a personal item has been damaged or misplaced, contact us immediately.

If you have any problems, you can contact us at help@scrubbiesclean.com or call us at 240-301-5500.