Privacy Policy
Last Updated: June 1, 2026
Introduction
Scrubbies LLC (“Scrubbies,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, communicate with us, create an account, schedule services, or otherwise interact with our business.
This Privacy Policy applies to:
- Our website located at www.scrubbiesclean.com
- Our customer portal and booking systems
- Email, phone, text message, and live chat communications
- Residential cleaning services provided by Scrubbies
- Marketing and promotional activities
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Contact Information
Scrubbies LLC
Fort Washington, Maryland
Phone: 240-301-5500
Email: hello@scrubbiesclean.com
Website: www.scrubbiesclean.com
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide when requesting services, creating an account, contacting us, participating in promotions, or communicating with our team.
This information may include:
Personal Information
- First and last name
- Email address
- Phone number
- Billing address
- Service address
- Date of birth month and day (for birthday promotions and rewards)
- Communication preferences
Service Information
- Cleaning preferences
- Service history
- Appointment details
- Notes regarding your home
- Entry instructions
- Gate codes
- Alarm instructions
- Pet information
- Special requests
Payment Information
When you schedule services, payment information may be collected and processed through our third-party payment providers.
This may include:
- Credit card information
- Debit card information
- Billing address
- Payment transaction history
Scrubbies does not have access to complete credit card numbers. We generally only have access to limited payment information, such as the last four digits of a payment card.
Marketing and Feedback Information
We may collect:
- Referral information
- Survey responses
- Customer reviews
- Promotional participation information
- Marketing preferences
Information Collected Automatically
When you visit our website, certain information may be collected automatically.
This information may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring websites
- Date and time of visits
- Time spent on pages
- Website interactions
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic, and enhance the user experience.
Cookies may be used to:
- Remember preferences
- Maintain website functionality
- Analyze website performance
- Measure marketing effectiveness
- Improve customer experience
As our website evolves, we may implement additional tracking technologies, including advertising and conversion tracking tools.
You may disable cookies through your browser settings; however, certain website functions may become unavailable.
Analytics and Tracking Technologies
Google Analytics
We use Google Analytics to understand website traffic and user behavior.
Google Analytics may collect:
- IP addresses
- Device information
- Website usage data
- Visitor interactions
For additional information, please review Google’s privacy practices.
Google Advertising and Conversion Tracking
We may use Google Ads and conversion tracking tools to measure advertising performance and improve our marketing efforts.
These tools may collect information regarding:
- Website visits
- Advertising interactions
- Conversion events
Live Chat Services
We utilize Tawk.to to provide website chat functionality.
When using the chat feature, we may collect:
- Information submitted through chat
- Contact information provided during conversations
- Technical information related to your session
Chat transcripts may be retained for customer service and quality assurance purposes.
How We Use Your Information
We may use collected information for the following purposes:
Service Delivery
- Schedule appointments
- Provide cleaning services
- Coordinate service teams
- Communicate service updates
- Manage customer accounts
Customer Support
- Respond to inquiries
- Resolve complaints
- Provide assistance
- Improve service quality
Payment Processing
- Process transactions
- Verify payment information
- Prevent fraud
- Collect outstanding balances
Marketing and Promotions
- Send newsletters
- Send promotional offers
- Administer referral programs
- Deliver birthday promotions
- Provide company updates
Business Operations
- Train employees
- Conduct quality assurance reviews
- Improve services
- Maintain business records
- Comply with legal obligations
SMS Text Messaging
By providing your mobile phone number, you consent to receive text messages from Scrubbies.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Service updates
- Scheduling communications
- Promotional offers
- Referral program information
Message frequency may vary.
Message and data rates may apply.
Consent to receive marketing text messages is not required as a condition of purchasing services.
You may opt out of marketing text messages at any time by replying STOP.
You may receive a confirmation message following your opt-out request.
Operational or transactional messages may still be sent when necessary to provide services you have requested.
Email Communications
We use email to communicate regarding:
- Appointment confirmations
- Service reminders
- Receipts
- Customer support
- Promotions
- Newsletters
Our email marketing services may utilize tracking technologies that measure:
- Email opens
- Link clicks
- Engagement metrics
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Service-related communications may still be sent when necessary.
Call Recording and AI-Assisted Summaries
Scrubbies utilizes Dialpad and related technologies for business communications.
Calls made to or from Scrubbies may be:
- Recorded
- Monitored
- Transcribed
- Summarized using artificial intelligence tools
These recordings and summaries may be used for:
- Customer service
- Employee training
- Quality assurance
- Dispute resolution
- Internal business operations
By communicating with Scrubbies by telephone, you acknowledge and consent to such recording and processing where permitted by applicable law.
Referral Program Information
Customers may voluntarily participate in referral programs offered by Scrubbies.
If you provide another person’s contact information as part of a referral:
- You represent that you have permission to share that information.
- We may contact the referred individual regarding our services.
- Referral information will be used solely for administering referral programs and related marketing efforts.
Customer Portal
Scrubbies utilizes Launch27 to provide customer account and scheduling functionality.
Through the customer portal, customers may:
- Schedule appointments
- Modify appointments
- View service history
- Manage payment methods
- Update account information
Customers are responsible for maintaining the confidentiality of their login credentials.
How We Share Information
We do not sell personal information.
We may share information with trusted service providers and business partners when necessary to operate our business.
Information may be shared with:
Employees and Staff
- Customer service personnel
- Managers
- Administrative staff
Cleaning Personnel
- Employees
- Independent contractors
- Service technicians
Only information necessary to perform services is provided.
Virtual Assistants
Virtual assistants may access customer information for scheduling, support, administrative, and operational purposes.
Service Providers
Including but not limited to:
- Launch27
- Fullsteam payment processing
- Mailchimp
- Twilio
- Zapier
- Tawk.to
- Dialpad
Legal Compliance
We may disclose information when required by:
- Court orders
- Subpoenas
- Law enforcement requests
- Government regulations
- Legal proceedings
Data Retention
We retain customer information for as long as reasonably necessary to:
- Provide services
- Maintain customer relationships
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Protect business interests
Retention periods may vary depending upon the nature of the information and applicable legal requirements.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we learn that information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.
California Privacy Rights
Residents of California may have certain rights regarding their personal information under applicable California privacy laws.
Subject to legal limitations, California residents may request:
- Information regarding personal information collected
- Information regarding sources of collection
- Information regarding disclosure practices
- Deletion of certain personal information
- Correction of inaccurate personal information
To exercise applicable rights, contact us using the information listed in this Privacy Policy.
Scrubbies does not sell personal information.
State Privacy Rights
Residents of Maryland, Virginia, Florida, California, and other states may have rights regarding access to, correction of, or deletion of personal information under applicable laws.
Requests may be submitted by contacting us using the information provided below.
We reserve the right to verify identity before processing requests.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- Privacy practices
- Security practices
- Content
- Policies
of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
International Users
Our services are intended for individuals located within the United States.
If you access our website from outside the United States, you understand that your information may be transferred to and processed within the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective upon posting to our website.
The “Last Updated” date at the top of this Privacy Policy will indicate when revisions were made.
Continued use of our services after updates are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
Scrubbies LLC
Fort Washington, Maryland
Phone: 240-301-5500
Email: hello@scrubbiesclean.com
Website: www.scrubbiesclean.com