Scrubbies Terms and Conditions

Last Updated: June 1, 2026

Welcome to Scrubbies. These Terms and Conditions (“Terms”) govern the use of our cleaning services and website. By scheduling, purchasing, or receiving services from Scrubbies LLC (“Scrubbies,” “we,” “our,” or “us”), you agree to these Terms.

1. Company Information

Scrubbies LLC provides residential cleaning services, including recurring cleaning, deep cleaning, move-in/move-out cleaning, and related housekeeping services.

For questions regarding your service, scheduling, billing, or account, please contact our office directly. To ensure consistency and accuracy, customers should not provide scheduling changes, service modifications, payment instructions, or special requests directly to cleaning technicians.

2. Acceptance of Terms

By scheduling a service, signing a service agreement, accepting an estimate, or allowing Scrubbies to perform services at your property, you acknowledge that you have read, understood, and agreed to these Terms.

3. Estimates and Pricing

Initial Pricing

All estimates are based on information provided by the customer, including:

Home size
Number of bedrooms and bathrooms
Condition of the property
Occupancy status
Presence of pets
Requested services

Pricing Adjustments

Scrubbies reserves the right to adjust pricing if:

The home’s condition differs significantly from the information provided.
Additional rooms or areas require cleaning.
Excessive buildup, clutter, pet hair, soap scum, grease, mold, or other conditions require additional labor.
The customer requests additional services.

Customers will be notified whenever practical before significant pricing adjustments are made.

4. Payment Terms

Payment is due immediately upon completion of service unless otherwise agreed in writing.

Accepted payment methods include:

Visa
Mastercard
American Express
Discover
ACH (if offered)
Cash
Check
Venmo
Cash App

A valid credit or debit card may be required to reserve appointments.

Declined Payments

If payment cannot be processed, the customer agrees to provide an alternative payment method within two (2) business days.

Returned Checks

Returned checks or insufficient funds (NSF) payments are subject to a $30 fee.

Chargebacks and Payment Disputes

Customers agree to contact Scrubbies before initiating a chargeback.

Improper or fraudulent chargebacks may result in:

A $50 administrative fee
Collection activity
Suspension of future services
Recovery of attorney’s fees and collection costs where permitted by law

5. Access to the Property

The customer is responsible for ensuring access to the property at the scheduled service time.

Acceptable access methods include:

Customer present
Lockbox
Garage code
Door code
Key provided to Scrubbies

Lockouts

If our team arrives and cannot gain access to the property, the customer may be charged up to the full scheduled service amount.

6. Keys, Codes, and Security

Customers may provide keys, lockbox codes, garage codes, or alarm instructions for service access.

While Scrubbies uses reasonable measures to safeguard access information, Scrubbies shall not be liable for losses resulting from:

Faulty locks
Alarm malfunctions
Security system failures
Unauthorized entry unrelated to Scrubbies’ actions

Customers are responsible for ensuring alarm systems are disarmed before service.

7. Scheduling and Arrival Windows

Due to traffic, weather, prior service conditions, and staffing requirements, arrival times are estimates.

Customers agree to reasonable arrival windows and understand that exact arrival times cannot always be guaranteed.

Scrubbies will make reasonable efforts to notify customers of significant delays.

8. Cancellation and Rescheduling

The most current cancellation policy is available at:

https://www.scrubbiesclean.com/cancellation-policy

By booking service, customers agree to the cancellation policy in effect at the time of service.

Scrubbies reserves the right to charge cancellation fees as outlined in the published policy.

9. Satisfaction Guarantee

Customer satisfaction is important to us.

If a customer believes any portion of the cleaning service was missed or completed below expectations:

The issue must be reported within 24 hours of service completion.
Photographs may be requested.
Scrubbies must be given the opportunity to inspect and/or correct the issue.

Re-Clean Policy

If approved, Scrubbies may return to address specific areas identified by the customer.

The re-clean applies only to areas originally included in the scope of service.

Refund Policy

Refunds are generally not provided for completed services.

Refunds may be issued only at Scrubbies’ sole discretion or when a scheduled service was not performed.

10. Condition of the Home

To allow our technicians to focus on cleaning rather than organizing, customers are encouraged to remove excessive clutter before service.

Areas that cannot be safely accessed due to clutter may be skipped and considered completed for billing purposes.

11. Limitations of Cleaning Services

Scrubbies does not guarantee removal of:

Permanent stains
Hard water etching
Mold damage
Mildew damage
Rust stains
Paint damage
Discoloration
Smoke damage
Wear and tear
Pre-existing damage

Cleaning may reveal conditions that existed before service but were hidden by dirt, dust, buildup, or debris.

12. Damage Policy

While we exercise reasonable care, accidents may occasionally occur.

Customer Responsibility

Customers should secure:

Cash
Jewelry
Firearms
Collectibles
Family heirlooms
Valuable artwork
Sensitive documents

Reporting Claims

Damage claims must be reported within 24 hours of service completion.

Claims submitted after 24 hours may be denied.

Repair First Policy

Scrubbies reserves the right to:

Repair the damaged item
Replace the damaged item
Hire a qualified contractor

Repair or replacement decisions shall be made at Scrubbies’ discretion.

Excluded Damages

Scrubbies is not responsible for damage resulting from:

Improper installation
Pre-existing defects
Normal wear and tear
Loose fixtures
Faulty furniture assembly
Improperly mounted décor
Unstable shelving
Delicate or deteriorated surfaces

13. Dishes, Laundry, and Specialty Items

Customers must provide proper instructions.
Scrubbies is not responsible for damage resulting from inaccurate or incomplete instructions.
Delicate items should be clearly identified prior to service.

14. Pet Policy

Customers must disclose the presence of pets.

Customers agree to:

Secure aggressive animals.
Inform Scrubbies of behavioral concerns.
Provide instructions for pet safety.

Scrubbies is not responsible for:

Escaped pets due to defective doors, gates, or customer instructions.
Pet-related messes occurring after service.
Cleaning litter boxes, animal waste, or biohazard materials unless specifically agreed upon.

15. Pest Infestations

If technicians discover evidence of:

Bed bugs
Fleas
Roaches
Active infestations

Service may be stopped immediately.

Cleaning services may not resume until professional pest treatment has been completed and verified.

Customers remain responsible for applicable service charges incurred prior to service suspension.

16. Biohazards

For employee safety, Scrubbies does not clean or remove:

Blood
Human waste
Animal waste
Vomit
Needles
Bodily fluids
Hazardous substances

Areas containing biohazards may be skipped.

17. Employee Safety

Employees are prohibited from:

Lifting items exceeding 20 pounds
Climbing higher than a two-step ladder
Moving large furniture
Performing work considered unsafe

Scrubbies may discontinue service if conditions are deemed unsafe.

Unsafe conditions include:

Aggressive animals
Weapons threats
Illegal activity
Severe hoarding
Structural hazards
Harassment or abuse toward employees

In such cases, full-service charges may apply.

18. Firearms and Weapons

Customers should disclose the presence of firearms.

Firearms should be secured prior to service.

Employees are prohibited from handling firearms or weapons.

19. Wall Spot Cleaning

Spot cleaning is included for minor wall marks where appropriate.

Extensive wall cleaning, heavy staining, crayon removal, nicotine buildup, grease removal, or repaint-preparation work may require additional fees or separate services.

20. Photographs and Quality Control

Scrubbies may photograph areas of the home:

Before service
After service
For training purposes
For quality assurance
To document damage claims

Personal information and identifying items will not intentionally be used for marketing without customer consent.

21. Training and Supervision

Managers, trainers, quality control personnel, and field supervisors may enter the property during or after service for:

Inspections
Training
Quality assurance
Employee evaluations

22. Non-Solicitation of Employees

Customers agree not to directly hire, solicit, employ, or contract with any Scrubbies employee, contractor, or team member during service and for one (1) year following the last service date.

If a customer hires a Scrubbies employee during this period, a placement fee of $3,000 shall be due immediately.

23. Limitation of Liability

To the fullest extent permitted by law, Scrubbies’ total liability arising from any service shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Scrubbies shall not be liable for:

Indirect damages
Consequential damages
Lost profits
Emotional distress
Loss of use
Incidental damages

24. Force Majeure

Scrubbies shall not be liable for delays or failure to perform caused by events outside our reasonable control, including:

Severe weather
Natural disasters
Government actions
Utility outages
Labor shortages
Public health emergencies

25. Website Use

Users of the Scrubbies website agree not to:

Submit false information
Attempt unauthorized access
Interfere with website operations
Upload malicious software

Scrubbies reserves the right to restrict access for violations.

26. Privacy

Information submitted through our website, forms, or booking systems is subject to our Privacy Policy.

Customers consent to receiving:

Service confirmations
Appointment reminders
Billing notices
Service-related communications

Customers may opt out of marketing communications at any time.

27. Governing Law

These Terms shall be governed by the laws of the State of Maryland without regard to conflict of law principles.

28. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

29. Modifications

Scrubbies reserves the right to modify these Terms at any time.

Updated Terms will be posted on our website and become effective upon posting unless otherwise stated.

Continued use of our services constitutes acceptance of the revised Terms.

30. Contact Information

Scrubbies LLC
Fort Washington, MD
Website: www.scrubbiesclean.com
Phone: 240-301-5500
Email: hello@scrubbiesclean.com